A video of IndiGo workers preventing an adolescent with special needs from boarding a plane with his parents at Ranchi airport recently went viral. It has sparked outrage on social media. IndiGo is experiencing a major criticism as a result of not allowing a child with special needs to board from Ranchi airport. 'There is no tolerance for such behaviour.' This should never happen to a human being! Jyotiraditya M. Scindia, the minister, posted on Twitter that he is investigating the matter on his own, after which appropriate action will be taken. For the sake of passenger safety, a specially-abled boy could not board the flight with his family on May 7 because he was in a panic, according to the airline.