Yellow Messenger and Microsoft strengthen collaboration to transform voice virtual assistants

19-01-2021 Tue 17:07

  • Yellow Messenger leverages Azure Cognitive services to reimagine voice automation
  • to help businesses understand end-user intent better
Hyderabad, January 19, 2021: Yellow Messenger, the world’s leading conversational AI platform, has announced a collaboration with Microsoft to transform its voice automation solution using Azure AI Speech Services and Natural Language Processing (NLP) tools. With this initiative, Yellow Messenger aims to increase the accuracy of its voice bot solutions and help enterprises across sectors in enhancing consumer experience automation. Under this collaboration, Microsoft and Yellow Messenger's R&D team will be working on building a more human-like voice assistant platform that is capable of understanding and responding on the basis of sentiment, dialect, and workflow.
According to industry estimates, 60-70% of overall business to customer interactions across the world take place through telephony today, while the rest is over chats and email. Conversational interfaces are changing how customers relate to brands and ‘voice’ is playing a key role in enabling smarter brand-to-consumer engagement. Through the collaboration with Microsoft, Yellow Messenger is enabling brands to increase their sophistication and usage of automated voice assistants for regular use.  Voice-based virtual assistants can be deployed to handle inbound and outbound calls, across real-time telephony and synchronous voice channels.
Raghu Ravinutala, CEO and Cofounder, Yellow Messenger said, “Voice, as compared to text, is a more complex channel due to multiple factors at play such as the real-time experience, varying accents by country and legacy architecture. Our collaboration with Microsoft’s Azure Speech Services is empowering us to build customised voice models that allow higher accuracy and better intent understanding. Our voice assistants can hold natural conversations in over 35 languages and their variants across channels and devices enabled by our speech-to-text(STT) and text-to-speech(TTS) cognitive services.”
According to Sashikumar Sreedharan, Managing Director – Microsoft India, “More human interactions mean new opportunities. Azure Cognitive Services help people interact simply and naturally with technology and make engagement with services more human, leading to increased customer satisfaction and loyalty. We believe our collaboration will help Yellow Messenger transform voice automation and enable enterprises across industries to take their customer relationships to a new level.”
Yellow Messenger has natively integrated Azure Cognitive Services on its platform, for improved customer experience and operational efficiency without compromising on security. This covers the following areas:

1.      Accurate understanding and conversion of end customers’ voice to text across channels, using Azure’s real time Speech to Text (STT) translation capabilities for more intuitive interaction. Azure STT allows tailoring speech of recognition models to adapt to users’ speaking styles, expressions, and unique vocabularies, and also to accommodate background noises, accents, and voice patterns.  This is being implemented for customers across industries, including banking, FMCG and the public sector.
2.      Improved voice output for end customers on telephony and web channels, applying Azure Text to Speech (TTS) services. Following the processing of the user's inbound query, the bot converts the text back to speech and responds to the user in near real time in a natural, lifelike voice.
3.      Building custom voice bot models using the Azure Speech stack for specific industry verticals such as banking for higher accuracy.
4.      Self-serve customer support - Two of India’s largest private banks are currently using Yellow Messenger’s voice virtual assistants for inbound and outbound customer service. Up to 65% support queries can be addressed and resolved by voice AI assistants so that customer care teams can focus on critical issues.
Yellow Messenger enables enterprises, in a rapidly booming digital economy, to shift from being digitized to delivering cognitive experiences. Through the platform, enterprises can build AI-workers to self-serve, support, sales, marketing, commerce, HR and IT on-demand, across chat, email, and voice channels.

Microsoft Cognitive Services is a collection of intelligent APIs that allow systems to see, hear, speak, understand, and interpret human needs using natural methods of communication. Developers can use these APIs to make their applications across platforms more intelligent, engaging, and discoverable.

Available at, it includes APIs on:
●       Vision: From faces to feelings, allow apps to understand images and video
●       Speech: Hear and speak to users by filtering noise, identifying speakers, and understanding intent
●       Language: Process text and learn how to recognize what users want
●       Knowledge: Tap into rich knowledge amassed from the web, academia, or your own data
●       Search: Locate relevant information among billions of web pages, images, videos, and news with the power of Bing APIs

More Press Releases
ప్రభుత్వాన్ని మహిళలు తిరస్కరించడం వల్లే ఈబీసీ కార్డుతో హడావిడి: నాదెండ్ల
15 hours ago
India hosts First Meeting of BRICS Finance and Central Bank Deputies
16 hours ago
Governor Tamilisai to give virtual appointments
19 hours ago
హరితహారంపై రాష్ట్ర స్థాయి పర్యవేక్షణ, సమన్వయ కమిటీ సమావేశం
20 hours ago
చిట్లిపోయిన అపెండిక్స్ కు ఏపీలోనే రెండవ అరుదైన చికిత్స
20 hours ago
HMIL Announces the Name of its Upcoming 7 Seater Premium SUV – Hyundai ALCAZAR
20 hours ago
President Kovind inaugurates Narendra Modi Cricket Stadium
21 hours ago
ప్రభుత్వ మాజీ సలహాదారు రామ్ లక్ష్మణ్ మృతి పట్ల విచారం వ్యక్తం చేసిన సీఎం కేసీఆర్
22 hours ago
Doctors successfully removed an orbital tumor in a Woman's eye
22 hours ago
Airtel enters the Ad Tech industry with Airtel Ads
1 day ago
Paytm Payments Bank empowers FASTag users with fast redressal mechanism
1 day ago
PM remembers J Jayalalithaa on Birth Anniversary
1 day ago
Telangana Covid Vaccination update as on 23.02.2021
1 day ago
Cricket fever grips in Gujarat - top cricketers to stay in Ahmedabad for a month
1 day ago
CS Somesh Kumar holds Tele-Conference with District Collectors
1 day ago
Amazon India partners with Mahindra Electric to help fulfil its commitment towards electric mobility
1 day ago
Master Blaster Sachin Tendulkar Enters Into A Strategic Investment With Unacademy
1 day ago
Piaggio launches the Ape’ Electrik FX range of electric vehicles in the Cargo and Passenger segment
1 day ago
Vikram Solar further strengthens its retail footprint with entry into the state of Telangana
1 day ago
PM addresses 66th Convocation of IIT Kharagpur
1 day ago
Airtel and Qualcomm to collaborate for 5G in India
1 day ago
Motera becomes the world's largest cricket stadium with a seating capacity of 1.10 lakh
2 days ago
CS Somesh Kumar holds meeting on Skill Development and Entrepreneurship program
2 days ago
18th Edition of BioAsia 2021 Kicks off focussing on the COVID-19
2 days ago
53 International representatives confirmed for Maritime India Summit 2021
2 days ago
Video News
srimukhi shares rgv movie poster
న‌గ్న‌ ఫొటో అడిగిన అభిమానికి ఝ‌ల‌క్ ఇచ్చిన యాంక‌ర్ శ్రీముఖి!
3 minutes ago
Advertisement 36
Vishnuvardhan Reddy alleges Chandrababu conspiracy continues
టీవీ చానల్ ఘటన నేపథ్యంలో చంద్రబాబుపై తీవ్ర ఆరోపణలు చేసిన విష్ణువర్ధన్ రెడ్డి
7 minutes ago
Kashmir only dispute with India can be resolved through dialogue Pakistan PM Imran Khan in Sri Lanka
భారత్​ తో కశ్మీరే మా సమస్య: ఇమ్రాన్ ఖాన్​
18 minutes ago
Samanthas Shakuntalam to be started next month
వచ్చే నెలలో సెట్స్ కు వెళ్లనున్న సమంత 'శాకుంతలం'
39 minutes ago
one more angle in girl suicide case
కూతుర్ని చీకట్లో ఉంచి తల్లిదండ్రుల పూజలు.. ఫార్మసీ విద్యార్థిని ఆత్మ‌హ‌త్య కేసులో మ‌రో విష‌యం!
43 minutes ago
India combinedly attacks on Pak Turkey OIC in UN HRC
హక్కుల మండలిలో పాక్​, టర్కీ, ఓఐసీ దేశాలకు భారత్​ ఘాటు సమాధానం!
51 minutes ago
sukumar daughter function in hyderabad
సుకుమార్ ఇంట వేడుక‌కు హాజ‌రైన టాలీవుడ్ హీరోలు, హీరోయిన్లు.. ఫొటోలు ఇవిగో
1 hour ago
229 most of them students tested positive in Maha Washim District hostel
మహారాష్ట్రలోని ప్రభుత్వ హాస్టల్ లో 232 మందికి కరోనా!
1 hour ago
rahul gandhi swims in sea
సము‌ద్రం‌లోకి దూకి ఈతకొట్టిన రాహుల్ గాంధీ.. వీడియో ఇదిగో
1 hour ago
bunny enjoys in dubai
భార్యాపిల్ల‌ల‌తో క‌లిసి దుబాయ్‌లో అల్లు అర్జున్‌.. ఫొటోలు వైర‌ల్
2 hours ago
girl chased and nabbed thief
దొంగను వెంబడించి ప‌ట్టుకుని పోలీసుల‌కు అప్ప‌గించిన హైద‌రాబాద్ అమ్మాయి!
2 hours ago
Update on NTR and Trivikram movie
ఎన్టీఆర్, త్రివిక్రమ్ సినిమా అప్ డేట్!
2 hours ago
India reports 16738 new COVID19 cases
దేశంలో క‌రోనా కేసుల తాజా వివ‌రాలు!
2 hours ago
AP BJP Boycot News Channel
ఏబీఎన్ ఆంధ్రజ్యోతి ఛానెల్ ను బహిష్కరించాలని ఏపీ బీజేపీ నిర్ణయం!
2 hours ago
Kohli Guesture after A Fan Breach Protocal
గ్రౌండ్ లోకి పరిగెత్తుకుంటూ వచ్చిన అభిమాని... దూరంగా ఉండాలని వారించిన కోహ్లీ.. వీడియో ఇదిగో!
3 hours ago
gas rates hike
మ‌రో షాక్.. వంట‌ గ్యాస్ సిలిండ‌ర్ ధ‌ర రూ.25 పెంపు
3 hours ago
Central Teams for 10 States
కరోనా విజృంభిస్తున్న 10 రాష్ట్రాలకు ప్రత్యేక కేంద్ర బృందాలు!
3 hours ago
Actress Priyanka Sharp Answer to Netigen
ప్రియాంకా చోప్రా 'గుమ్మడి కాయ' డ్రస్... ఫిగర్ గురించి ఎందుకని ప్రశ్న!
3 hours ago
Petrol Diesel Price in Hyderabad
పెట్రోలు, డీజిల్‌ ధ‌ర‌ల పెరుగుద‌ల‌కు వ‌ర‌స‌గా రెండో రోజు బ్రేక్‌!
3 hours ago
పెళ్లి పేరిట మోసం చేసిన నకిలీ ఐపీఎస్ అధికారిణి... రూ. 1.10 కోట్లు వసూలు చేయగా అరెస్ట్!
4 hours ago