Viral Social Media Post Sparks Clarification from Zomato CEO

A post claiming to be from a Zomato employee has sparked widespread discussion on social media, alleging a serious internal crisis within the prominent online food delivery platform. In response, Deepinder Goyal, Co-founder and Chief Executive Officer of Zomato, issued a strong rebuttal, dismissing the accusations as baseless and outright falsehoods.

The anonymous post alleged that the work environment at Zomato was deteriorating and that the company was losing market share to competitors like Zepto Café and Swiggy. It further claimed that employees were being pressured to place a minimum of seven orders per month through the Zomato app, and that a dedicated internal team had been assigned to monitor this activity. The post also cited the sudden departure of Rakesh Ranjan, former CEO of the food delivery division, as further evidence of internal turmoil within the company.

Addressing the allegations on X (formerly Twitter) on Saturday, Deepinder Goyal stated, “These claims are completely baseless. We are not losing market share. We never compel our employees to place orders on Zomato. We are committed to upholding the freedom of choice.” Goyal added that he felt compelled to respond due to the volume of inquiries he had received about the matter. “Though this is uncomfortable, I feel the need to clarify,” he said.

Zomato had already issued a statement refuting reports that Rakesh Ranjan had resigned. The company clarified that he continues to be part of the leadership team and that leadership transitions are a normal part of strengthening organizational capabilities.